Penny directs initiatives in qualitative consumer insights for BrandOutlook. In this capacity, she wears a number of hats, including project manager, methodology designer, discussion and screening guide developer, and data collector, analyzer, and reporter. As an experienced brand strategist, moderator and market research expert, Penny has conducted brand-focused inquiry for a roster of BrandOutlook clients that includes Bayer, China Mist, 6pm.com, Pfizer, Nevada Mining Association, and Arizona State University.
Prior to joining BrandOutlook in 2011, Penny was Director of Research for SHR Perceptual Management, where she spent 10 years designing and managing qualitative and quantitative research initiatives in domestic and international markets. Clients such as BMW, Pulte Homes, PetSmart, Coca Cola, Health Net, Fairmont Hotels and Resorts, and Agassi Graf Development have used the insights Penny gained from her strategic research to successfully position their products and services. Before joining SHR, Penny held senior management positions at The Experience Studio and Behavior Research Center.
Penny holds a Bachelor of Science degree in Criminal Justice with a minor in Psychology from Truman University in Missouri. An inveterate traveler, she has visited six of the seven continents, and has survived a full-blown typhoon in Hong Kong. Luckily, she packed light for that trip.